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Refund Policy

 Revised December 12, 2022

Welcome to IronCladFamily.com, the world’s only website that allows users to store critical information securely and then delivers that information to a designated recipient after an event takes place.

1.      Overview

Before using this website, you must review and accept the following terms and conditions (the “Agreement”) and set up a IronCladFamily account. The Agreement defines your rights and responsibilities as a user ("User") of the website operated by IronCladFamily.com LLC, a Florida Limited Liability Company, (“IronCladFamily” or “we”) and located at IronCladFamily.com (the “Website”).  If you're establishing an account through a IronCladFamily partner, account options (such as the ability to participate in upgrades, downgrades, and conversions) and payment requirements made available to you may vary from those described in these Terms; however, these Terms govern your use of the Service and your relationship with us.

The Website is operated in the United States of America. Access is governed by these terms and conditions under the laws United States and the State of Florida. Registration as a user of, or subscriber to, the Website results in your registration information being stored and processed in the United States, and you specifically consent to IronCladFamily’s storage and processing of the personal data you submit. All registration information is protected by our Privacy Notice, the most current terms of which are incorporated by reference.

If you don't agree with any of these terms, or if you have any objections to our Privacy Notice, you must not use the Website.

2.      Refund Policy

Thank you for shopping at IronClad Family!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

2.1.  Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.
  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

2.2.  Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ironcladfamily.com and send your item to:

IronClad Family

4706 Chiquita Blvd S
Stop 200-434
Cape Coral FL 33914

2.3.  Exempt Goods

The following are not eligible for refunds:

  • Gift cards
  • Personalized items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

2.4.  Late or missing refunds

  • If you have not received a refund in the prescribed period of time, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us at admin@ironcladfamily.com

2.5.  Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address 

IronClad Family

4706 Chiquita Blvd S
Stop 200-434
Cape Coral FL 33914

  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
  • You are responsible for paying for the shipping costs for returning your item.
  • Depending on where you live the time it takes for your exchanged product to reach you may vary.
  • We cannot guarantee that we will receive your returned item.